Terms & Policies


Confirmation

By approving these terms and conditions and thereby confirming your order, this will serve as a binding agreement. When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. Please read the terms and conditions before placing any orders on naturescollection.eu.

Age Restrictions

Parental or guardian consent is required for customers under the age of 18. If you are under 18, you must let your parent or guardian know about our privacy policy before you register to use this site or any of this site’s services.

Payment

NATURES Collection accepts all major credit/debit cards. Visa, MasterCard, American Express, JCB, PayPal, and Apple, Amazon and Google pay. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to NATURES Collection, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information. Naturescollection.eu does not store customer credit card information after completing the transaction.

Taxes

All prices on rains.com are including the applicable VAT tax rate for your country. Please note that customers outside the EU or Norway may be subject to import duties and taxes, which are charged once the products reach your country of destination. All such charges are your responsibility. NATURES Collection has no control over additional charges in relation to customs clearance. If you refuse the package for this reason, customs authorities may charge NATURES Collection an administration fee, and this fee will be deducted from the requested refund amount. You may check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. However, we do not guarantee the prices are 100% correct, they are just estimates.

Shipping

All orders are shipped within 24 hours on working days, with UPS, DHL or GLS. Delivery time to all EU countries is 2-3 working days, and 2-5 working days to the rest of the world. Once you have received the package, you should inspect the goods. If the package and / or contents are damaged, please immediately contact our customer support. NATURES Collection accepts no responsibility for delays in customs processes outside the EU. All shipping times are guiding. International shipping costs vary from continent to continent. The exact cost of shipping is calculated at the checkout stage. The minimum order value to be eligible for free shipping is shown on naturescollection.eu. Customer support is at the customer’s disposal to answer any questions regarding shipping costs on hello@naturescollection.eu.

Returns

We can issue a full refund or issue an exchange for orders returned within 30 days of purchase. If you would like to make an exchange or get a refund of your goods, please use the prepaid return label, sent with your order. Returned goods must be unworn, unwashed, and in their original packaging, and will otherwise not be accepted. When filling out the return form enclosed your order, please be accurate and remember to add colors and sizes. If you would like to make an exchange, please let us know which products (sizes and colors) you would like instead. 
It is very important that you note your order number on the return formula, otherwise we will not be able to identify the parcel. If we are unable to identify the parcel, we cannot make the refund or exchange. All returns that do not meet the above requirements will be rejected by NATURES Collection. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by NATURES Collection.

Warranty

All products from NATURES Collection come with a 2-year manufacturing warranty. This guarantee includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims, please contact customer support at hello@naturescollection.eu.

Coupon Codes Terms

Coupon codes can only be redeemed online. Only one (1) coupon code may be redeemed per user account / per household / per promotion. The coupon code is redeemable on select merchandise only. Coupon codes may require a minimum value purchase. Coupon codes cannot be used in combination with other discounts, coupons, promotions, shipping specials or other promotional offers. Coupon codes must be entered at the cart in order to be applied to your order. Coupon codes cannot be applied after an order is placed.

Competitions and contests

Employees at NATURES Collection cannot participate in competitions. In cases of disputes about the contest terms, NATURES Collection will do the interpretation. Prices cannot be exchanged for other products or cash. All taxes and fees have been paid. NATURES Collection reserve the right to announce the name and city of the winner on the media used by NATURES Collection. By signing up with their email, participants accept to receive newsletters from NATURES Collection. Participants accept the above when participating in the contest by NATURES Collection. Our Facebook/Instagram contests are in no way supported, sponsored or administrated by Facebook or Instagram. The winners of the competition will be contacted directly by email or private message.

Intellectual Property

All rights, including property rights, copyrights and other intellectual property right in connection with NATURES Collection products, trademarks and other distinctive marks belong to NATURES Collection. NATURES Collection trademarks and other distinctive marks belong to NATURES Collection or NATURES Collection’s suppliers. The customer may not change or remove any statement regarding copyrights, trademarks or any other rights included in NATURES Collection’s products. The customer cannot sell, distribute, license, rent out, lease, lend, pledge or in any other way assign or hand over these licences and rights of use to any third party without the prior written consent of NATURES Collection. It is strictly prohibited to use, reproduce, copy, modify, publish, transmit, distribute, perform, display, download, license, enter into database, create derivative works from, reverse engineer, frame, transfer, or sell any content obtained from, through or on this services, in whole or in part.

Force Majeure

We have the right to assert force majeure in the case of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we will attempt to notify you.

The Company

Naturescollection.eu is the official online shop for NATURES Collection A/S. NATURESs Collection A/S is governed by Danish law and registered in Denmark at: NATURES Collection A/S. Troldhøjvej 7. 8722 Hedensted. Denmark. VAT no.: DK32096530. Email: hello@naturescollection.eu

At NATURES Collection A/S ("naturescollection.eu" or "we") data protection and confidentiality is a high priority. This privacy policy sets out clear guidelines for how we processes your personal data. Further, we explain how we use the personal data that you leave and/or provide when you visit our website and use the various services on the website.


Data controller and contact information

This website is operated and owned by:
NATURES Collection A/S
Troldhoejvej 7. 8722 Hedensted. Denmark
E-mail: hello@naturescollection.eu Phone: +45 75 801 050

Collection of personal data

You will always be informed in connection with collection of personal data about you. The personal data collected by us may include, for instance, your name, your email address, and similar identification data, information about an online purchase and about your navigation on the website.
In connection with the submission of your data it will always be stated whether the submission is voluntary or necessary for completing the desired action, such as the completion of a transaction in our web shop. Your personal data is collected in one or several of below cases: When you make a purchase When you subscribe to the newsletter When your participate in competitions or surveys When you make a return or exchange request When you apply for a job position When you contact us

Use of personal data

Personal data is collected and will be used in connection with: Completion of orders in our webshop Sign-ups for newsletter Management of customer records Participation in competitions and/or other events Send-outs of other marketing material, including invitations to events Collection and evaluation of consumer reviews Statistics Other marketing initiatives. Please note, that we will only use your personal data to send marketing material if you prior have given your explicit consent, unless legislation allows us to contact you without your prior consent. 

Naturescollection.eu keeps statistics about which areas of the site our users visit and which products the users prefer. This data does not contain personal data. Knowledge about the users’ use of the website is gained with help from the collected data. This information is used to improve the website. We do use data about how our users navigate, to better understand how our users use naturescollection.eu, and from that we try to improve the website. We are not able to see where you come from or where you are going on the internet after you leave our site. Furthermore, we collect information about what products our users, as a unit, prefer. This information is also used to improve the website. We do not sell or otherwise disclose information about how our user navigate and use our website. We do not sell or disclose information about your purchase history to third party.


Transfer to other data controllers

In general, we do not transfer your personal data to a third party without your consent. However, information that is used for delivery of goods will be transferred to the shipping company used by naturescollection.eu. Under specific circumstances and with reference to legislation, it might be necessary to transfer information to public authorities or the police. For example, information may be disclosed to the police in case of suspicion of credit card fraud. In the case of a re-organization, full or partial sale of the company, any disclosure in such connection will be in accordance with current legislation for the processing of personal data.


Disclosure to data processors

Your personal data is disclosed to partners of naturescollection.eu who deliver services on behalf of naturescollection.eu, for example in relation to send-outs of newsletters. These partners only process the personal data on behalf of naturescollection.eu and in accordance with the instructions of naturescollection.eu.


Transfer to third countries

Your personal data will be transferred to the United States of America. The Commission has decided that the level of protection is sufficient in the United States of America.


Deletion of personal data

We will delete your personal data when we no longer need to process them in relation to one or more of the purposes set out above under the "Transfer to other data controllers" section. However, the data may be processed and stored for a longer period in anonymized form.


Cookies

We use cookies on our website. You can read more about the use of cookies in our Cookie Policy, which you can find below this section.


Security

We have implemented security measures to ensure that our internal procedures meet our high security policy standards. Accordingly, we strive to protect the quality and integrity of your personal data.


Your rights

You are at any time entitled to be informed of the personal data about you that we process, but with certain legislative exceptions. You also have the right to object to the collection and further processing of your personal data including profiling/automated decision-making. Furthermore, you have the right to have your personal data rectified, erased or blocked. Moreover, you have the right to receive information about you that you have provided to us, and the right to have this information transmitted to another data controller (data portability).


Withdrawal of consent

You may, at any time, withdraw any consent you have given and we will delete your personal data, unless we can continue the processing based on another purpose. If you wish to withdraw your consent, please contact us at e-mail hello@naturescollection.eu or on phone  +45 75 801 050

Links to other websites etc.

Our website may contain links to other websites or to integrated sites. We are not responsible for the contents of the websites of other companies or for the practices of such companies regarding the collection of personal data. When you visit other websites, you should read the owners' policies on the protection of personal data and other relevant policies.


Amendment of data etc.

If you want us to update, amend or delete the personal data that we have recorded about you, wish to get access to the data being processed about you, or if you have any questions concerning the above guidelines, you may contact us at e-mail hello@naturescollection.eu or on phone  +45 75 801 050. You may also write to us at the following address:

NATURES Collection A/S

Troldhoejvej 7. 
8722 Hedensted. 
Denmark

Complaints

If you wish to appeal against the processing of your personal data, please contact us by email, telephone or letter. You may also contact the Data Protection Agency, Borgergade 28, 5., 1300 Copenhagen K.

Naturescollection.eu use cookies in accordance with this cookie policy.

Owner information
NATURES Collection A/S
Troldhoejvej 7. 8722 Hedensted. 
Denmark. VAT no.: DK32096530


What is a cookie?

Today, cookies are used by almost all websites and are in many cases necessary to provide a specific service on the website.

A cookie is a small text file which is stored on the user's IT equipment (such as a PC, tablet, smartphone, etc.) allowing the website to recognize the equipment. Cookies may for instance be used for the purpose of preparing statistics of the users' website use and for optimization of website contents. A cookie is a passive file and cannot collect information from the user's computer or spread computer virus or other harmful programs. Some cookies are placed by websites (third parties) other than the one stated in browser's address line (the URL). The contents of such cookies may be of a general nature, but they may also be, for example, analytical tools or embedded comment fields. This means that cookies are stored from parties other than the one owning the website.

Some cookies are created temporarily and expire at the end of the user session when the browser is closed (session cookies). Other cookies are stored on the user's IT equipment for a longer period of time (persistent cookies). When the user revisits a website, new session cookies will be placed in the temporary memory, whereas a persistent cookie will be renewed.


Cookies at naturescollection.eu

Naturescollection.eu collects information about customer behavior on the website with the use of cookies. A cookie is a small text file placed on the client computer’s hard drive which tracks the customer’s behavior.

Cookies are used to personalize the customer’s online experience on naturescollection.eu. Cookies are reliable files that can execute program code, cannot transmit viruses and cannot be used to gather information about the customer’s internet use on external sites. NATURES Collection does not use cookies to collect or store personal information. The customer may choose not to accept cookies. Most internet browsers allow you to delete or block cookies and to ask for the customer’s consent before a cookie is stored. Cookies can be managed in the web browser’s preferences. Please note that if the customer does not wish to use cookies when visiting naturescollection.eu, it may have an impact on the buying experience. NATURES Collection uses cookies to keep the customer’s shopping cart updated and cookies are also required to execute a checkout. Organicbasics.com uses cookies for the following general purposes: user functionality, statistics, sales, and advertising. The functional cookies are used to ensure that naturescollection.eu works as intended, which amongst other things, allows customers to be able to add items to the cart, complete a purchase etc. No personal information is stored, and cookies are automatically deleted when the browser is closed. We use services from Google (Google Analytics) to collect web statistics. Cookies from these providers offer the ability to see which pages are visited, traffic referrals etc. This information is used to measure and improve the customer experience as well as analyzing sales and advertising campaigns.

How to delete/decline cookies?

How to delete or decline cookies depends on your browser.
If you use a PC, you may delete cookies by using the shortcut keys [CTRL]+[SHIFT]+[Delete].
If this does not work, or if you use, for example, a MAC computer, you must click on the link in the browser you use:

Internet Explorer
Mozilla Firefox
Google Chrome
Opera
Safari
Flash cookies


Why do we provide information about cookies?

All Danish websites are under the obligation to inform users about the cookies placed on the user’s IT equipment. The information must be in accordance with the "Executive Order on Information and Consent required in case of Storing or Accessing Information in End-user Terminal Equipment" (generally referred to as the “Executive Order on Cookies”).

Executive Order on Information and Consent Requiring in Case of Storing or Accessing Information in End-User Terminal Equipment (pdf)

Guidelines on Executive Order on Information and Consent Required in Case of Storing or Accessing Information in End-User Terminal Equipment (pdf)


Processing of personal data

For further information about how we process your personal data, please see our privacy policy, which you can findabove this section.


Contact

If you have any questions regarding this cookie policy, you may contact us at hello@naturescollection.eu
_______________________
Last updated March 2020.

Orders & Shipping

We process all orders within 1-2 working days after the order was placed. You’ll receive a shipping confirmation as soon as your order leaves our warehouse. Please note that it can take up to 24 hours after that for your tracking link to update. If you did not receive a shipping confirmation or you have questions about your order, you can always reach out via the live chat or at hello@naturescollection.eu, and we’ll be happy to help!

You can change or update your order as long as it has not been packed and/or shipped. Give us a call at +45 75 801 050 or email us at hello@naturescollection.eu with your order number, and we will do our best to accommodate any changes before the order is packed for shipment.

All orders are shipped from our warehouse in Denmark.

If you have any issues with your order once it’s left our warehouse, please contact the courier with your tracking number, as they are the best at locating your package. For international shipping, please note that shipping can take up to 1 week to certain countries. If you’re in doubt, just send us a message at: hello@naturescollection.eu together with your order number and we’ll be happy to help you track down your parcel.

If you do not wish to receive your package for whatever reason, you can refuse it and it will be automatically returned to us. Once we have received the package back at our warehouse, we will refund you for your order.

We ship worldwide. If you’re in doubt, send us an email to hello@naturescollection.eu or catch us on our live chat.

You can choose your shipping method at the checkout, which will give you an estimate for delivery days. When “Free Shipping” is available on your order, it will arrive within 2-4 business days for the EU and 6-10 business days outside of the EU.

We do! We’ve partnered up with CHOOOSE, so for every order placed we offset one hundred kilos of CO2—which is more than the CO2 emissions of production and shipping combined. And this actually makes us climate positive!

Within the European Union no duties or taxes will apply. For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that NATURES Collection does not have any control over these fees and cannot advise as to what the costs will be, as they vary from country to country. For more information, please contact your local customs office.

Yes, we do. Please put in your personal, physical address as the shipping address and choose a close Packstation/pakkeshop from the list in the Shipping Method section at the checkout. Please note that we cannot accommodate orders addressed to a personal Packstation number. The Packstation must be chosen from the list at checkout.

Exchanges & Returns

You can return products for an exchange or for a refund within 30 days of purchase. Return shipping is free for exchanges. For refunds we charge a return shipping fee to our warehouse in Denmark, which will be deducted from your refund amount.
Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all tags.

If you are returning from outside the EU, please clearly label your package as “RETURNED GOODS”. This is very important as failing to do so will result in being charged local customs, which you will have to pay, and we don’t want that.

We understand that you have to try on our products to know if they fit, but please keep in mind that if there are remnants of makeup, deodorant, and/or perfume on them, we cannot accept the return.

Any order from NATURES Collection will arrive together with a pre-paid return label and formula to ensure an easy return or exchange of your order.
You’re always welcome to return or exchange a product if it does not fit quite right. But please bear in mind that shipping goods back and forth generates unnecessary greenhouse gases that are accelerating climate change. We encourage you to choose your products carefully to avoid unnecessary return shipments.

Return to exchange:

Free shipping. Any remaining value can be refunded or saved as credit.

Return to refund:
A return shipping fee will be deducted from the refunded amount.

Our return center is located in Denmark and we process exchanges and returns on a daily basis. Depending on where you sent your return package from, it can take up to 7-14 days for it to reach us, and an additional couple of working days for your parcel to be processed. If you haven’t heard from us, then we either haven't received or processed your return yet. If in doubt, you can always send us an email to: return@naturescollection.eu and we’ll have a look at what’s going on.

Please allow 2-3 working days after we have received your package for your return to be processed, and up to 30 days for your bank to transfer the refund to your account. We will send you an email as soon as your return has been processed and the refund is on its way.

The softness of our products is something our customers love the most, but mistakes can happen during production. If your product is faulty, please contact hello@naturescollection.eu and attach a picture of the faulty product, so we can sort things out.

Sizing & Measurements

We know online shopping can be tricky for fit and sizing. We have done our absolute best to create a size guide that should help you find the right size – you can find the size-chart on all of our product pages. If you still have questions regarding size, do not hesitate to contact us at sizing@naturescollection.eu and we will help you out.

Send us a mail at hello@naturescollection.eu and our team will be happy to help you find a place for you to try our products. If there are no options near you, we’ll do our best to help you find the right fit.

Yes, you absolutely can. But please bear in mind that shipping goods back and forth generates unnecessary greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments.

Care & Sustainability

Yes we do. We actually made a care guide and kit, witch you can buy at our site here. You can also find a lot of care information among our articles. 

We sure do! We’ve partnered up with CHOOOSE who helped us go carbon balanced on our entire production (and shipping) emissions.

We’ve partnered up with CHOOOSE, an organisation that makes businesses and individuals carbon balanced by investing in UN verified or Gold Standard CO2 reducing projects in developing countries - like solar power in India and wind power in Turkey. Together with CHOOOSE we offset our entire CO2 footprint of shipping and production through green energy projects. Goodbye carbon! 

We sure do! If one of our products is faulty at the time you receive it or if it tears after use, please email us at hello@naturescollection.eu and include a picture of the faulty product. We will be happy to repair or replace it.

Clothes, furniture, accessories and more made of fur are products made of natural materials. This makes them a lot more interesting than all of the nondegradable items we buy every day. There are many advantages that comes with wearing and investing in natural fur. One of these are, as many of us already know, that natural skin and fur is of high quality. Of course, fur from wild animals can have scratches and irregularities, but at NATURES Collection we carefully select the fur that matches our brand and individual products, so the material is used as it should and not wasted. This makes our products items of high quality, also because of all the extra work that is put into it. To get to the bottom of this, we have to consider the fact, that wearing fur is wearing something, that was once the skin of a living creature. This makes it a great investment that can last a lifetime if you take good care of it. Another thing, that not many of us think about, is the fact that natural fur equals a clear conscious. Buying these natural materials, you do not have to worry about adding any more nondegradable items to the planet.

We always aim to select the finest and most sustainable materials for our collection. We travel the world for this purpose and we only work with certified suppliers. NATURES Collection has very strict requirements for our suppliers and each supplier must complete our intensive approval program before becoming a supplier to NATURES Collection. We also require certificates and inspection of any product – both in the country of origin and in Denmark. Even after passing our approval program, each NON-EU supplier will be inspected every year to make sure that our ever-increasing high standards and requirements are achieved.
We source products all over the world and have built our collections on materials that are by-products to the meat industry. The original certificates can always be found at NATURES Collection’s head office in Denmark. At the time of writing, we have the following certificates in accordance with our suppliers:

OEKO-TEX - ISO 9001 - ISO TS16949 - BLC Reach - ISO14001 - OSHAS18001 - Woolmark Interior - WRAP - Kopenhagen Fur - Furmark

We are certain that you will recognize these efforts, when touching, feeling and experiencing the quality of NATURES Collection.

We only work with trusted, certified factory partners - these are the good guys. They have the same sustainable vision as us and follow it through by continuously reducing their environmental footprint. These factories also ensure that their workplace is free of child labor and forced labor, their workers are surrounded in a safe working space, paid a living wage, offered employee perks like free lunch and childcare and of course, they are treated with respect at all times. We currently produce in Greece, Poland, Denmark, Brazil, Korea and China.

Payment & Security

NATURES Collection accepts all major credit/debit cards. Visa, MasterCard, American Express, JCB, PayPal, and Apple, Amazon and Google pay. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to NATURES Collection, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information. Naturescollection.eu does not store customer credit card information after completing the transaction.

No, unfortunately not.

If one of the above payment methods was declined, email us at hello@naturescollection.eu and we will help you figure out what went wrong.

No, unfortunately it is not possible to combine discount codes on one order.

Customer support

Call us / Mon - Fri
09:00 - 17:00 CET
+45 75 801 050

Send an e-mail

Reply within 24 hours
For general enquiries
hello@naturescollection.eu